Data collected

How do we collect your data?

Purpose for collection

Legal basis for processing data

Identification data – this includes full name, username of choice, date of birth, gender

Requested upon registration

(1) Customer identification and creation of unique customer profile

(2) Customer verification for Anti-Money Laundering (“ AML”) purposes

(3) Identification of customer when contact is made

(1) Performance of contract

(2) Legal obligation

(3) Performance of contract

Contact details – this includes email address, home address, mobile phone number, skype or any other available mean of communication

Requested upon registration and/or KYC procedure

(1) Customer identification and creation of unique customer profile

(2) Contacting customers for support purposes

(3) Dissemination of marketing material of the brand

(4) Dissemination of marketing material of another Group brands

(5)Verification of player identity

(1) Performance of contract

(2) Performance of contract

(3) Legitimate interest

(4) Consent

(5) Legal obligation

Data required for verification purposes – this includes your identification documents, proof of address, and possibly source of funds, source of wealth.

Must be uploaded on player profile upon request; may be requested either through pop up on website or via email.

(1) Verification of player identity

(2) Required in order for us to comply with AML law

(1) Legal obligation

(2) Legal obligation

Financial data – this would include the financial details relating to your deposit and withdrawal methods of your choice, therefore your bank details, payment card details, or all relevant details relating to the chosen payment methods.

Collected upon deposit or withdrawal of funds into the player account. Could also be collected where we have queries via email / chat / calls

(1) Required to provide you with the service (i.e. to deposit funds into player account)

(2) Required for Know-Your-Customer (“KYC”) checks (source of funds)

(3) Required for cybercrime checks

(4) To ensure a closed-loop policy

(1) Performance of contract

(2) Legal obligation

(3) Legitimate interest

(4) Legal obligation

Transaction data – this includes details relating to payments made to and by you;

Automatically generated when deposits and withdrawals are made

(1) Required to provide you with the service

(2) Required to comply with AML law and gaming license requirements

(3) Required to track your activity for social responsibility measures

(1) Performance of contract

(2) Legal obligation

(3) Legal obligation

Gaming data – this includes details relating to the games you play on our website (i.e. your gaming activity)

Automatically generated with gaming activity

(1) Required to provide you with the service

(2) Required to comply with remote gaming law

(1) Performance of contract

(2) Legal obligation

Data relating to your communications with us (via email, live chat, phone call)

Email correspondence and live chat when contact is made, phone calls may be recorded for record-keeping requirements

(1) Required to provide you with the service (for customer queries, communicating necessary issues)

(2) May be used to manage risks, obtain professional advice, or to establish and defend our legal claims, whether in court or in an out-of-court procedure

(1) Performance of contract

(2) Legitimate interest

Profile data—Data relating to your gaming habits and your preferences

Automatically generated with game play, or using cookies to log preferences

(1) May be used in aggregated and anonymized form to improve service

(2) May be used for a more personalized user experience

(3) Segmentation for AML and social responsibility measures

(4) Targeted marketing

(1) Legitimate interest. Data in anonymized form is not personal data after that.

(2) Consent

(3) Legal obligation

(4) Consent

Responsible Gaming Data

Self-assessment test

(1) Responsible gaming profiling

(2) Identification and investigation of gaming activity for responsible gaming purposes

(1) Legal obligation

(2) Legitimate interest

Technical data—this may include your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform.

Usage data – includes data relating to how you use our website

Cookie data

(1) Location data / IP used to ensure customer is not from a restricted or high-risk country

(2) Location data / IP address also used to ensure that they do not use proxies or VPNs, to ensure that they do not abuse bonuses or defraud by application fraud

(3) All other data (including location and IP) is used to improve website functionality, troubleshoot technical issues, create more products for different platforms

(1) Legal Obligation

(2) Legitimate interest

(3) Legitimate interest

My RTP data – May include your hit rate, total number of spins, overall RTP on your account, your own RTP compared to the games’ RTPs, biggest win on specific games and bet placed to achieve that win

Automatically generated with gameplay

(1) To ensure we are in line with all the relevant requirements regarding the RTP of our services.

(1) Legal Obligation

Cookie data – please see our Cookie Policy for further information on how and for which purposes we collect your cookies.